DELIVERY POLICY

Hello everyone, first of all, we hope you're doing well and following the instructions. Don't gamble with your life, it's more important than anything else, and don't give up your efforts as time goes by, as barrier gestures enable us to contain this filthy virus.

 

New products

Live Chat: 9 a.m. - 6 p.m. Monday to Friday

On Monday October 12, we launched our live chat. A customer service representative will be on hand from 9am to 6pm every day of the week (Monday to Friday).

With this new system, we guarantee even faster responses. From now on, your request will be taken into account by our after-sales service in less than 2 hours between the aforementioned times. Rest assured, we'll also respond at weekends, but with a slightly longer response time.

You can also contact us by email for larger requests at these three addresses (response within 24 - 48 hours):

  • sav@420greenroad.com
  • info@420greenroad.com (service manager)
  • contact.pro@420greenroad.com (only for pros and bulk purchases)

Telephone after-sales service: 9 a.m. - 6 p.m. Monday to Friday

We will shortly be launching a switchboard to enable us to be even closer to you on a daily basis.

Delivery policy

  • All our parcels are sent from France without exception and we take every precaution to avoid spreading covid19.
  • Despite the decontamination that took place a few months ago, the post office still has some problems with delivery and tracking.
  • If your tracking is invalid, there's no point in sending us an e-mail or calling the post office. We have nothing to do with it, and the post office won't be able to give you any further information, as the tracking has not been scanned by their service.
  • The fact that tracking doesn't work doesn't mean that the parcel hasn't been sent. It's simply that some post offices don't want to scan deposited parcels and despite our many protests, they don't change their policy. You will receive your parcel even if the tracking is invalid.
  • Once your parcel is announced as sent (valid tracking number or not), if you do not receive it within 10 calendar days, please contact us and we will resend your parcel or refund your money.
  • In the case of orders with several products, it is possible that your order will be dispatched twice. This is because we have several pickers who do not all have the same stocks, and sometimes only one of them has a particular product. Don't worry, if you don't receive your order in one go, the rest has probably left at the same time from another location.
  • For several months now, we've been offering a range of 100% homemade products. These products are in high demand due to their exceptional quality. This high demand, combined with a longer or shorter production time depending on the product, means that there may be a delay before your order is dispatched if you order one of these products.